The Position: The International Livestock Research Institute (ILRI) seeks to recruit an ICT Infrastructure Officer who will be a member of Information and Communication Technology team in Addis Ababa, Ethiopia.
General: ILRI works with partners worldwide to enhance the roles that livestock play in food security and poverty alleviation, principally in Africa and Asia. The outcomes of these research partnerships help people in developing countries keep their farm animals alive and productive, increase and sustain their livestock and farm productivity, find profitable markets for their animal products, and reduce the risk of livestock-related diseases.
A member of the CGIAR Consortium working for a food-secure future, ILRI has its headquarters in Nairobi, Kenya, a principal campus in Addis Ababa, Ethiopia, and offices in other countries in East, West and Southern Africa (Mali, Mozambique and Nigeria) and in South Asia (India and Sri Lanka), Southeast Asia (Laos, Thailand and Vietnam) and East Asia (China). www.ilri.org.
Job Purpose:
The ICT Infrastructure Officer maintains, monitors and supports systems in a global environment. The incumbent in this role works on multiple projects as a project team member or a team lead and performs troubleshooting for moderately complex hardware, operating system software and network problems.
Main Duties and Responsibilities:
ADMINISTRATION:
- Manages user access to, systems, servers, networks and files;
- Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts;
- Installs, configures and maintains system hardware and software components of infrastructure platforms;
- Maintains tracking and configuration documentation and plans;
- Determines if inactive accounts should be deleted;
- Administers Storage Area Network (SAN);
- Maintains tracking and configuration documentation and plans;
PERFORMANCE MONITORING:
- Prepares performance and control reports;
- Performs capacity workload modelling and availability analysis for a variety of platforms and environments;
- Monitors system-operating capacity in terms of disk space, tape storage, memory CPU and bandwidth utilization;
- Determines the required course of action to improve performance and escalates when appropriate;
- Develops, maintains, recommends, documents and supports tools and backend utilities to provide capacity planning management;
COMPUTER OPERATIONS:
- Operates computer hardware systems and related peripheral equipment;
- Monitors systems on a 24×7 schedule;
- Analyzes operational processes and recommends improvements;
- Performs maintenance procedures;
- Validates input and output data for completeness and accuracy;
- Analyzes job processes and recommends improvements;
- Reviews historical data for trend analysis;
PRODUCTION SUPPORT:
- Provides Level 2 production support;
- Troubleshoots escalated problems by analyzing root causes and evaluating multiple options;
- Researches, analyzes and implements software or hardware changes to rectify any problems;
- Seeks technical assistance or escalates problem, when necessary;
MAINTENANCE:
- Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes;
- Monitors health of systems and provides appropriate recommendations when required;
CONTINUOUS IMPROVEMENTS:
- Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements;
SECURITY:
- Works with IT Security, where needed, in investigations and/or audits of systems;
- Analyzes audit trails to detect systematic security violations;
- Reports security issues when appropriate;
- Adheres to security requirements;
SERVICE LEVEL AGREEMENTS (SLAs):
- Monitors production, outputs, and services to ensure that SLA’s, and other quality metrics, are being met;
BUSINESS CONTINUITY:
- Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring, jobs;
- Performs data image archiving;
- Performs off-site storage procedures;
- Verifies that system backups run successfully;
- Assures and manages fail-over capability of infrastructure platforms
POLICIES, PROCEDURES, AND STANDARDS:
- Adheres to policies, procedures and standards.
PROJECT PLANNING:
- Leads short-term project planning efforts with team members;
TECHNICAL REQUIREMENTS:
- Works with systems engineers to understand technical requirements;
RESEARCH AND EVALUATION:
- Assists in the evaluation of future technologies and makes recommendations;
DOCUMENTATION/USER GUIDES:
- Documents new or modified functions, modules and test activities/results according to specified guidelines and on selected media;
COMMUNICATIONS/CONSULTATION:
Supports and participates in the formal reporting of project status;
TESTING:
- Develops test cases and files;
- Conducts testing to ensure requirements are met;
- Validates test results;
- Provides feedback on test results.
Academic and professional qualifications:
Education:
- Bachelor of Science degree in Computer Science or related field
Experience:
- At least five years of relevant information technology work experience.
- Requires strong knowledge and experience with multiple system environments, servers, and storage devices.
Skills:
- Good communication and interpersonal skills.
Duty Station: Addis Ababa, Ethiopia
Grade: 2C
Minimum Base Salary: Birr 16,619 (Negotiable depending on experience, skill and salary history of the candidate)
Terms of appointment: This is a Nationally Recruited Staff (NRS) position, initial appointment is for three years with the possibility of renewal, contingent upon individual performance and the availability of funding. The ILRI remuneration package for nationally recruited staff in Ethiopia includes very competitive salary and benefits such as life and medical insurance, offshore pension plan, etc.
Applications: Applicants should provide a cover letter and curriculum vitae; names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to be included in the curriculum vitae. The position and reference number: REF: IIO/38/2016 should be clearly indicated in the subject line of the cover letter. All applications to be submitted online on our recruitment portal: http://ilri.simplicant.com/ on or before 8 November 2016.
To find out more about ILRI visit our website at http://www.ilri.org
To find out more about working at ILRI visit our website at http://www.ilri.org/ilricrowd/
Suitably qualified women are particularly encouraged to apply.
